JOIN OUR TEAM

As a Junior Customer Care Specialist, you will support customers across multiple contact channels, including phone, email, and Messenger. This role requires exceptional communication skills, empathy, and a strong aptitude for problem-solving, alongside effective planning and task management abilities. Fluency in Hungarian and/or Croatian is essential. This position is unlimited and located in Warsaw.

WHAT YOU'LL DO

• answer phone calls and assist customers throughout the purchasing process
• resolve customer complaints and address issues promptly
• liaise with courier companies to clarify and resolve shipment issues
• collaborate effectively with other departments at Westwing

YOU COME WITH

• empathy and a sense of fulfilment from supporting others
• excellent listening skills and attention to detail
• strong organisational abilities and time management
• fluency in Hungarian and/or Croatian
• proficiency in English at a minimum B2 level

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our Company All-Hands, regular Q&A sessions
• flexible working mode
• a competitive compensation package including benefits (private health care, sports card and life insurance)
• a beautiful, centrally located and dog-friendly office, cafeteria with different lunch options, open spaces and sunny terrace
• 40% discount for Westwing Collection in our shop, 25% discount for all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
• regular company and team events

ABOUT US

Westwing is Europe’s #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023. As Europe’s premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Club-Sales, Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team consists of more than 1700 professionals working together on our shared purpose to “Excite people to create homes that unlock the full beauty of life”. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Department

Customer Care