JOIN OUR TEAM

As Advisor Customer Care Front Office for Sweden, you will contact our Swedish customers and help them with inquiries related to their orders. In this role, you will support establishing our new markets and be at the forefront of driving premium customer experience. Please submit your application documents in English. This position is unlimited and located in Munich.

WHAT YOU'LL DO

• being the prime contact point for our Swedish customers by phone, email, and our business WhatsApp account
• processing requests about payments, orders, cancellations and returns
• answering questions about our websites, products and the ordering process
• handling feedback from our customers, continuously improving our offering and shopping experience

YOU COME WITH

• relevant experience in the field of customer care 
• passion for customer satisfaction and drive to provide premium customer experiences
• excellent social and problem-solving skills 
• friendly, positive and motivated personality 
• fluency in Swedish and English

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions 
• flexible working mode: roughly 60% remote, 40% in-office working policy
• up to 4 weeks temporary work-from-anywhere per year 
• 30 days of paid vacation per year
• a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace
• 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
• regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more
• health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more
• discounted green mobility options with public transport or JobRad
• company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich
• subsidized company pension scheme  
• “Social Impact Day” p.a. to use for doing good for environment and/or society

ABOUT US

Westwing is Europe’s #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023. As Europe’s premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Club-Sales, Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.
 
Our team consists of more than 1700 professionals working together on our shared purpose to “Excite people to create homes that unlock the full beauty of life”. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.
 
Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Department

Customer Care