JOIN OUR TEAM

As Operations Manager at Westwing, you will be responsible for overseeing the end-to-end logistics processes — ensuring efficiency, accuracy, and a seamless customer experience. You will collaborate with internal teams and external partners to optimize performance, drive cost-effective improvements, and maintain high service quality across all logistics functions. This position is permanent and based in Robakowo.

WHAT YOU'LL DO

• Manage and optimize inbound logistics, ensuring timely and accurate receipt of goods into our warehouse(s)
• Oversee outbound logistics operations, from warehouse dispatch to last-mile delivery performance
• Monitor, evaluate, and improve last-mile carrier performance, ensuring SLAs are met and customer satisfaction remains high
• Implement and manage processes for returns handling, ensuring efficient flow and minimal customer disruption
• Collaborate closely with internal stakeholders such as warehouse and customer service, to improve operational efficiency
• Analyze logistics KPIs, generate insights, and support improvement initiatives based on data
• Work with external logistics providers to ensure service quality and maintain strong relationships
• Ensure compliance with company policies and local transportation and logistics regulations
• Drive continuous improvement and cost-efficiency across all logistics processes

YOU COME WITH

• Bachelor's degree in Supply Chain Management, Business, Logistics, or a related field preferred
• 2–4 years of experience in logistics, transportation, or supply chain, ideally within e-commerce, retail, or FMCG sectors
• Strong understanding of inbound, outbound, and reverse logistics flows
• Experience managing or interacting with last-mile delivery partners
• Analytical mindset with experience working with data and KPIs to drive decisions
• Strong communication and stakeholder management skills
• Proficiency in English (written and spoken) is mandatory
• Tech-savvy with experience working with WMS, TMS, or logistics platforms is a plus
• Experience with export customs clearance is a plus

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:
• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels, and regular Q&A sessions 
• flexible working mode
• up to 4 weeks temporary work-from-anywhere per year 
• 20 to 26 days of paid vacation per year
• a beautiful, centrally located and dog-friendly office with free beverages, open spaces and sunny terrace
• 40% off Westwing Collection in our shop, 20% off all third-party brands (each on non-reduced items), 10% family & friends voucher, Westwing Vouchers for special occasions
• regular and legendary company and team events like Movie Nights, Summer Parties, and more
• health and wellbeing offerings including sports membership, private health care and life insurance

ABOUT US

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 18 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Department

Operations & Logistics