Operations Manager (m/f/d)
Robakowo Warehouse ELC5
Full-time
Permanent employee
JOIN OUR TEAM
As an Operations Manager at Westwing, you will manage all aspects of a large part of our operations, including people management and development, on-time delivery to customers, productivity, and process improvements. You will join us at an exceptional moment in our company’s development, directly contributing to the rapid growth and up-scaling of Westwing operations. In this impact-driven role, you will act with ownership and pace to lead your area and elevate our operational excellence. This position is unlimited and based in Robakowo.
WHAT YOU'LL DO
- Lead, motivate and develop a large team of 200 to 300 employees, providing effective communication and training, and creating an environment for continuous professional growth
- Own and drive the performance of your operational area, ensuring high levels of safety, customer service, quality and productivity
- Cultivate a positive workplace culture centred around safety, continuous improvement and delivering on our customer promise
- Initiate and execute process optimisation initiatives to enhance efficiency, scale operations and raise the performance bar in your area
- Plan, manage and dynamically adjust staffing levels and resource allocation to seamlessly meet shifting operational requirements
- Collaborate cross-functionally with other departments to optimise overall unit performance, share insights and build on operational best practice
YOU COME WITH
- 2+ years of leadership experience in operational or warehouse management, ideally within a dynamic, fast-paced logistics or e-commerce environment
- A university degree or equivalent proven working experience, paired with a solid understanding of inbound and outbound warehouse operations
- A people-first leadership style and a continuous improvement mindset, thriving in fast-moving environments and maintaining high quality even at scale
- Sound knowledge of Health & Safety regulations and labour law requirements to ensure a safe, compliant and supportive working environment
- A structured, detail-oriented and independent working style with a strong affinity for data and MS Office tools (Excel, Word, PowerPoint) to keep processes organised and scalable
- Excellent communication skills and the ability to connect with diverse teams; fluency in both English and Polish (written and spoken) is required
WHY WESTWING
If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.
At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.
Here is what you can look forward to:
At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.
Here is what you can look forward to:
- A high-performance culture built on trust, feedback and collaboration
- An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
- 20 to 28 days of paid holiday to rest, recharge, and come back ready to create
- Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
- Wellbeing support through mental health resources, sports memberships, and preventive care
- Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
- Subsidised daily lunches (you choose what you want!)
ABOUT US
Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.
Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.
Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.
Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.
Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.
Department
Operations